Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–15 business days
- Europe: 7–15 business days
- Mexico & Latin America: 8–18 business days
- Other countries: 10–20 business days
Delivery times are estimates only and may vary due to customs or local carrier delays.
Shipping Cost
We offer free standard shipping worldwide on all orders.
No additional shipping fees are charged at checkout.
Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 2–5 business days to appear.
Track your order here:
https://www.track718.us/en
Customs & Duties
Import taxes or customs duties may apply depending on your country.
These charges are the responsibility of the customer.
Address Changes
Please ensure your shipping address is correct before placing your order.
We cannot change the address once the order has been shipped.
Delayed Orders
If your order is delayed beyond the estimated delivery time, please contact our support team.
We will assist you as quickly as possible.
Contact
Email: support@exoveans.com
Response time: 24–48 business hours